Chamber of Secrets shares your concerns about privacy and the protection of your personal information. This Privacy Policy describes our practices with respect to the protection of your personal information and data. Personal information is information about an identifiable individual or information that allows for the identification of an individual (“Personal Information”).

If you have not already done so, we encourage you to familiarize yourself with this Privacy Policy before using Chamber of Secrets’ websites and/or mobile applications (collectively the “Websites”). The purpose of this Privacy Policy is to inform our guests and other stakeholders with whom we deal (“you” and “your”) as to how we collect, use, disclose and protect your Personal Information. This Privacy Policy applies to our collection, use, disclosure and protection of your Personal Information in Canada. The Websites are owned and operated by Chamber of Secrets and your dealings with Chamber of Secrets are also governed by this Privacy Policy.

If you are providing Personal Information to us through our Websites, your use of our Websites is governed by the Terms of Use applicable to the relevant Website. If you have any questions about this Privacy Policy, or about our privacy practices in general, please contact us:

  • by email at;
  • by telephone at 1-613-639-9640; or
  • by mail at: 24 Pembroke Street West, Suite 202, Pembroke, ON, K8A 5M3

Personal Information We Collect

Chamber of Secrets and its employees, servants, agents, contractors, service providers, partners and representatives collect Personal Information in a variety of circumstances, including at the time of reservation, at point of sale, when using our Websites and in recruitment processes. The following types of information are examples of what may be collected:

  • Contact Information (e.g. name, address, home/mobile telephone number or e-mail address);
  • Payment Information (e.g. credit and debit information)
  • Photos and Likeness (e.g. photos and videos captured during escape room activities);
  • Service-Specific Information (e.g. age and birthdate of a guest requesting alcohol);
  • Survey Information (e.g. information provided in your responses to our surveys);
  • Website Preferences (e.g. online settings and preferences on our Websites); and
  • Job Application Information (e.g. biographical information)

Use of Your Personal Information

We use Personal Information for several purposes, including:

  • Escape Room Experiences: Personal contact and credit/debit card information will be used by us to process your reservations and escape room purchases. In these cases, credit/debit card information is only used for the purposes required to process and complete the transaction and/or service requested by you, and is only retained in transaction records required for internal management and auditing purposes or as otherwise required by law.
  • Escape Photos: Your photo or likeness may be posted online through our Websites or third-party websites in connection with escape room activities (i.e. successful escape photos). You will be notified of this intent and will have the opportunity to decline such posting(s).